Terms of Service

Last Updated: 12 October 2026

Overview

Welcome to Chococrunch. These Terms of Service govern your access to and use of our website, online store, and related services. Throughout these terms, “we,” “us,” and “our” refer to Chococrunch, and “you” and “your” refer to customers and visitors of our website.

By visiting our website or purchasing our products, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law or are using the website under the supervision of a parent or legal guardian, where required.

You agree not to use our products or services for any unlawful purpose or violate any applicable laws while using our website.

2. Products and Descriptions

Chococrunch offers chocolate products and related items for online purchase.

We make reasonable efforts to display product descriptions, images, ingredients, weights, and other details accurately. However, minor variations in colour, appearance, or packaging may occur.

Please review the product description, ingredients, allergen information, net weight, storage instructions, and other relevant details before placing an order.

Product availability may change without prior notice. We reserve the right to discontinue products, subject to applicable law and any existing order obligations.

3. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

Prices, applicable taxes, and shipping charges will be displayed during checkout. We reserve the right to correct genuine pricing or listing errors, subject to applicable law and obligations relating to orders already accepted.

Payments must be completed through the payment methods made available at checkout. Orders may be processed after successful payment confirmation.

If a payment is deducted but the order is not confirmed, please contact our support team with the transaction details.

4. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.

An order confirmation acknowledges receipt of your order and does not necessarily mean the order has been dispatched.

We reserve the right to cancel or decline an order in legitimate circumstances, including suspected fraud, payment failure, product unavailability, or material listing errors. If payment has already been received for a cancelled order, an appropriate refund will be issued in accordance with applicable law.

5. Shipping and Delivery

We aim to dispatch orders within the processing period stated in our Shipping Policy.

Estimated delivery dates are indicative and may vary depending on your location, courier availability, weather, and other circumstances.

Customers must provide accurate delivery details when placing an order. Please refer to our Shipping Policy for further information about shipping charges, tracking, delivery delays, and undelivered orders.

6. Cancellations, Refunds, and Replacements

Order cancellations, refunds, and replacements are handled according to our applicable policies and consumer protection laws.

If you receive a damaged, defective, incorrect, or otherwise qualifying product, please contact us promptly with your order number and supporting evidence where available.

Because chocolate is a food product, requests involving opened, consumed, or improperly stored products may require additional review. This does not exclude any refund, replacement, or other remedy available under applicable law.

For complete details, please review our Refund and Cancellation Policy.

7. Food Safety, Allergens, and Storage

Please read the ingredients, allergen declarations, nutritional information, and storage instructions provided with each product before consumption.

Chocolate products may contain or come into contact with ingredients such as milk, soy, nuts, or other allergens, depending on the product.

Store products according to the instructions on their packaging. Exposure to excessive heat, moisture, or unsuitable storage conditions may affect product quality.

If you have a food allergy or dietary restriction, review the product information carefully before purchasing or consuming it.

8. Promotions and Discounts

Promotional offers, discount codes, and special deals may be subject to separate eligibility requirements, validity periods, and other conditions.

Unless expressly stated otherwise, promotions cannot be exchanged for cash. We reserve the right to modify or withdraw promotional offers in accordance with applicable law and any terms already applicable to a completed purchase.

9. Website Use and Intellectual Property

All website content, including text, logos, graphics, product photographs, designs, and branding, is owned by or licensed to Chococrunch, unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, or upload malicious code.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier partners, and website technology providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the independent operation of third-party websites or services, subject to our obligations under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Chococrunch will not be liable for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and remedies.

12. Privacy and Personal Information

We collect and use personal information, such as contact, billing, shipping, and order details, as necessary to operate our store, process payments, arrange deliveries, provide support, and meet legal obligations.

Our handling of personal information is explained in our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law. Changes will not remove rights that have already accrued to customers under applicable law.

14. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any disputes will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, without limiting any consumer rights or remedies available under applicable law.

15. Contact Information

For questions about these Terms of Service, orders, or our products, please contact us:

Trade Name: Chococrunch
Phone: +91 763394102
Email: chococrunchxsupport@gmail.com
Physical Address: 8th Floor, Eco Towers, 8.4, Sector 125, Noida, Uttar Pradesh 201313, India

Thank you for choosing Chococrunch. We appreciate your business and look forward to serving you.