Privacy policy

Privacy Policy

Last Updated: 12 October 2026

1. Introduction

Welcome to Chococrunch. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge the practices described in this policy, subject to applicable law.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Information you provide when contacting customer support

Order and Transaction Information

Products purchased
Order history
Payment status and transaction references
Billing and delivery details

Technical Information

IP address
Browser type and device information
Website usage data
Cookies and similar tracking technologies

Payment card details and other sensitive payment information are generally processed by the relevant payment service provider. We do not intentionally store complete payment card details on our own systems unless explicitly stated and lawfully permitted.

3. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Process payments, refunds, and cancellations.
Send order confirmations and delivery updates.
Respond to customer questions and complaints.
Improve our website, products, and shopping experience.
Detect fraud, unauthorized transactions, and security threats.
Send promotional communications where permitted and, when required, with your consent.
Comply with applicable legal, tax, accounting, and regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, measure advertising performance, and improve the customer experience.

You can manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect some website features.

Third-party advertising and analytics providers may process information according to their own privacy policies and the permissions or consent applicable to their services.

5. Sharing of Information

We do not sell your personal information in exchange for money.

We may share relevant information with trusted third parties when necessary, including:

Shopify and website service providers: to operate and maintain our online store.
Payment processors: to process payments, refunds, and transaction verification.
Courier and logistics partners: to deliver your orders.
Analytics and advertising providers: to measure website performance and advertising effectiveness, subject to applicable requirements.
Professional advisers and authorities: where necessary for legal compliance, fraud prevention, or the establishment and defence of legal claims.

These parties may process information under their own terms, contractual obligations, and applicable privacy requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution, and legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law and legitimate retention requirements.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Withdraw consent for processing where consent is the applicable legal basis.
Opt out of promotional emails using the unsubscribe option provided.
Raise a privacy complaint or request assistance regarding your information.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those third parties.

We encourage you to review their privacy policies before providing personal information through their websites or services.

11. International Data Processing

Some of our service providers may process or store information outside India. Where this occurs, we will take steps required under applicable law concerning such processing and transfers.