Shipping Policy

Last Updated: 12 October 2026

At Chococrunch, we are committed to delivering your favourite chocolate products safely and efficiently. Please read our shipping policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• During festivals, promotional sales, or periods of high demand, processing may take longer.

• Once your order has been dispatched, you will receive shipping or tracking details, where available.

2. Shipping Coverage

We currently aim to deliver across serviceable PIN codes in India.

Delivery availability depends on the courier partner and the destination PIN code. If your location is not serviceable, we may contact you to discuss available options or cancellation and refund, as applicable.

3. Estimated Delivery Time

• Metro cities: Approximately 3–7 business days after dispatch.

• Other serviceable locations: Approximately 5–10 business days after dispatch.

• Remote locations: Delivery may take additional time.

These are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions mentioned in the relevant offer.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

Please allow some time for tracking information to become active after dispatch.

6. Chocolate Packaging and Delivery

As chocolate products may be sensitive to heat, we take reasonable care in packaging orders for transit.

However, chocolate may soften or melt during transportation in hot weather. Delivery conditions and transit temperatures are not fully within our control.

Please inspect your package after delivery. If your product arrives damaged, defective, or incorrect, contact us promptly with your order details and clear photographs of the product and packaging.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses, PIN codes, and contact details at checkout.

If an incorrect address or incomplete information causes a delivery failure, please contact us as soon as possible. Address changes may not be possible after an order has been dispatched.

Additional shipping charges may apply to reshipment where permitted and communicated to the customer.

8. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our support team. We will make reasonable efforts to coordinate with the courier partner and investigate the issue.

If an order is confirmed lost or undelivered, we will provide an appropriate resolution, including redelivery or a refund where applicable under our policies and applicable law.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and supporting photographs or videos where available. We will review the issue and communicate the appropriate resolution in accordance with our refund and replacement policy and applicable consumer protection laws.

10. Contact Us

For shipping-related questions or assistance, please contact us:

Trade Name: Chococrunch
Phone: +91 763394102
Email: chococrunchxsupport@gmail.com
Address: 8th Floor, Eco Towers, 8.4, Sector 125, Noida, Uttar Pradesh 201313, India

We appreciate your trust in Chococrunch and thank you for shopping with us.